PIVOT CONNECT PRIVACY POLICY

Last updated: 1 September 2026
 

1. Introduction
 

Pivot Connect respects your privacy and is committed to protecting personal information processed through our website, sponsorship marketplace and related services.
 

Pivot Connect is operated by Pivot Lab (Pty) Ltd, registration number 2026 / 028268 / 07 (“Pivot Lab”, “Pivot Connect”, “we”, “us” or “our”).

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This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you:
 

• visit the Pivot Connect website

• browse sponsorship opportunities

• submit or manage a sponsorship opportunity

• request partnership information

• make an enquiry

• communicate with Pivot Connect

• participate as a brand, rights holder, agent, agency or NPO

• otherwise use our services
   

We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).
 

2. Who this policy applies to
 

This Privacy Policy applies to personal information relating to individuals who interact with Pivot Connect, including:
 

• representatives of brands and prospective sponsors

• sponsorship rights holders

• employees and representatives of rights holders

• agents and agencies

• representatives of NPOs and social-impact organisations

• suppliers and service providers

• prospective commercial partners

• website visitors

• people submitting enquiries

• other individuals who communicate with Pivot Lab
   

Where you interact with Pivot Connect on behalf of an organisation, we may process your business contact information and information relating to your role within that organisation.
 

3. What personal information we may collect
 

Depending on how you interact with Pivot Connect, we may collect information including:

Identity information
 

Your name, surname, job title and role.
 

Contact information
 

Your:

• email address

• telephone or mobile number

• organisation name

• business address

• other contact details you provide
   

Organisation and professional information
 

This may include:
 

• employer or organisation

• industry

• job function

• professional role

• agency or rights-holder relationship

• information about your authority to act for an organisation
   

Sponsorship enquiry information
 

If you request information about an Opportunity, we may collect information such as:
 

• your name

• company or brand

• email address

• telephone number

• the Opportunity you are interested in

• sponsorship objectives

• target audience

• indicative budget or investment range

• timing

• geographic requirements

• information contained in your enquiry
   

Listing information
 

If you submit a sponsorship Opportunity, we may collect:
 

• rights-holder or organisation details

• representative contact details

• information about the Opportunity

• sponsorship rights available

• investment ranges

• dates and locations

• audience information

• supporting materials

• images and documents

• commercial information

• enquiry contact information
   

Communications
 

We may retain correspondence exchanged with us through:
 

• email

• website forms

• telephone communications

• meetings

• other business communication channels
   

Technical and website information
 

When you visit Pivot Connect, certain information may be collected automatically, including:
 

• IP address

• browser type

• device information

• operating system

• pages visited

• referring website

• date and time of access

• website interactions

• cookie or similar technology information
   

Some of this information may be collected by our website and technology service providers.
 

4. How we collect personal information
 

We may collect personal information:
 

Directly from you, including when you submit a form, contact us, list an Opportunity or request partnership information.
 

From your organisation, where another representative provides your information for legitimate business purposes.
 

From rights holders, agents or agencies, where they identify you as an appropriate contact or representative.
 

Through Pivot Connect, including website interactions and enquiries.
 

From publicly available sources, such as organisation websites and legitimate professional or business sources, where permitted by law.
 

From service providers, where necessary to operate our website and services.
 

5. Why we process personal information
 

Pivot Lab may process personal information for purposes including:
 

• operating Pivot Connect

• displaying and administering sponsorship Listings

• responding to enquiries

• connecting Brands with Rights Holders or their authorised representatives

• facilitating sponsorship introductions

• identifying which Opportunity generated an enquiry

• maintaining records of introductions and referrals

• communicating with users

• administering commercial relationships

• managing rights-holder and agency agreements

• providing customer or marketplace support

• improving Pivot Connect

• maintaining website security

• preventing misuse or fraud

• maintaining business and financial records

• complying with contractual obligations

• complying with applicable law

• establishing, exercising or defending legal rights

• compiling aggregated, anonymised market insights that do not identify any individual or organisation
   

This is particularly important for Pivot Connect because an enquiry may need to be associated with the specific sponsorship Opportunity from which it originated.
 

6. Lead attribution and introductions
 

Pivot Connect operates as a sponsorship discovery and introduction marketplace.

When you enquire about a sponsorship Opportunity, we may record information including:
 

• the Opportunity concerned

• the date of the enquiry

• the enquiring organisation

• the person making the enquiry

• the relevant Rights Holder or Agency

• subsequent communications or introductions relevant to that enquiry
   

This information may be used to facilitate the introduction and maintain an appropriate record of the origin of a commercial relationship.
 

Where Pivot Lab has a separate commercial agreement with a Rights Holder or Agency, these records may also be relevant to determining whether an introduction or commercial relationship originated through Pivot Connect.
 

7. Sharing information between marketplace participants
 

An important function of Pivot Connect is connecting parties interested in sponsorship opportunities.

If a Brand requests partnership details, relevant information may therefore be shared with the applicable:
 

• Rights Holder

• authorised representative

• sponsorship agent

• agency

• other party responsible for the Opportunity
   

Similarly, information provided by Rights Holders or Agencies may be shared with interested Brands where appropriate.

 

Information submitted in a sponsorship brief may likewise be shared with suitable Rights Holders or Agencies to identify matching Opportunities.

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We will not sell personal information to third parties.
 

Information is shared only where reasonably necessary for operating the marketplace, facilitating an introduction, providing a requested service, meeting legal obligations or another lawful purpose.
 

8. Confidential opportunities
 

Some sponsorship Opportunities may be designated:
 

• confidential

• restricted

• price on application

• commercially sensitive

• subject to a non-disclosure agreement
   

Pivot Connect may require additional information about an interested party before releasing confidential information.
 

Where appropriate, information may only be disclosed after approval by the relevant Rights Holder or Agency or after appropriate confidentiality arrangements have been completed.
 

9. Marketing communications
 

Where permitted by law, Pivot Connect may communicate with users about:
 

• relevant sponsorship opportunities

• marketplace developments

• new listings

• Pivot Connect services

• industry insights

• related commercial information
   

Where consent is required, we will seek the necessary consent.
 

Recipients may unsubscribe from electronic marketing communications using the unsubscribe mechanism provided or by contacting us.
 

Transactional or service-related communications may still be sent where necessary to administer an enquiry, Listing, introduction or existing commercial relationship.
 

10. Cookies and similar technologies
 

Pivot Connect may use cookies and similar technologies to:
 

• operate the website

• remember user preferences

• understand how visitors use the website

• improve functionality

• measure website performance

• maintain security

• support analytics
   

Some cookies may be provided by third-party technology providers used to operate Pivot Connect.

Where legally required, users will be provided with appropriate choices regarding non-essential cookies.
 

Users may also manage cookies through their browser settings.
 

11. Website and technology providers
 

Pivot Connect currently uses third-party technology infrastructure to operate its website and marketplace.
 

These providers may process limited personal or technical information when providing services such as:
 

• website hosting

• content management

• database functionality

• forms

• analytics

• communications

• security

• technical support
   

Where third parties process personal information on our behalf, we seek to use providers that maintain appropriate privacy and security safeguards.
 

12. International processing and transfers
 

Some technology providers used by Pivot Connect may operate infrastructure outside South Africa.

As a result, personal information may in some circumstances be processed or stored in another country.
 

Where personal information is transferred internationally, Pivot Lab will take reasonable steps to ensure that the transfer is permitted under applicable data protection law and that appropriate safeguards are in place.
 

13. Information security
 

Pivot Lab takes reasonable technical and organisational measures designed to protect personal information against:
 

• unauthorised access

• loss

• misuse

• alteration

• destruction

• unauthorised disclosure
   

However, no internet-based platform or electronic storage system can guarantee absolute security.

Users should therefore exercise appropriate care when providing confidential or commercially sensitive information electronically.
 

14. Data retention
 

Pivot Lab retains personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.
 

Retention periods may depend on:
 

• the nature of the information

• whether an active business relationship exists

• contractual obligations

• financial and tax record requirements

• legal requirements

• dispute or claims periods

• legitimate record-keeping requirements
   

Information that is no longer required will be deleted, destroyed or de-identified where reasonably practicable and appropriate.
 

15. Accuracy of information
 

We take reasonable steps to maintain accurate personal information.
 

Users are encouraged to notify Pivot Lab where their information changes or where information held by us is inaccurate or incomplete.
 

16. Your rights
 

Subject to POPIA and other applicable law, you may have rights regarding your personal information, including the right to:
 

• request confirmation that we hold personal information about you

• request access to certain personal information

• request correction of inaccurate information

• request deletion or destruction where legally appropriate

• object to certain processing

• object to direct marketing

• withdraw consent where processing relies upon consent

• lodge a complaint with the Information Regulator
   

Some rights are subject to legal limitations and exceptions.
 

We may need to verify your identity before processing a privacy request.
 

17. Information about other people
 

If you provide Pivot Connect with personal information concerning another individual, you warrant that you are authorised to provide that information or otherwise have a lawful basis for doing so.
 

You should not provide unnecessary personal information about third parties.
 

18. Children
 

Pivot Connect is a commercial sponsorship marketplace and is not intended to provide services directly to children.
 

Users should not knowingly submit personal information about children unless it is lawfully required in connection with a legitimate sponsorship opportunity and appropriate authority exists for its processing.
 

19. Third-party websites
 

Pivot Connect may contain links to websites operated by Rights Holders, Agencies, Brands or other third parties.
 

Pivot Lab does not control the privacy practices of those websites.
 

Users should review the relevant third party's privacy policy before providing personal information through an external website.
 

20. Changes to this Privacy Policy
 

Pivot Lab may update this Privacy Policy as Pivot Connect develops, its technology changes or legal requirements evolve.
 

The current version will be published on the Pivot Connect website.
 

The “Last updated” date at the beginning of this Policy identifies the latest revision.
 

21. Information Officer and privacy enquiries
 

Questions, requests or complaints relating to personal information or this Privacy Policy may be directed to:
 

Pivot Lab (Pty) Ltd
Registration No. 2026 / 028268 / 07
Email: info@pivotlabsa.co.za

 

Information Officer: Justin Maree

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22. Complaints to the Information Regulator

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If you believe that your personal information has been processed in contravention of applicable data protection law, you may have the right to lodge a complaint with South Africa's Information Regulator.

Information about the Information Regulator and its current contact and complaints procedures is available through its official channels.
 

23. Governing law

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This Privacy Policy is governed by the laws of the Republic of South Africa.

Nothing in this Privacy Policy limits any rights granted to a data subject under POPIA or other applicable law.